Hello, We appreciate you taking the time to share your experience. It’s great to know that our cleanliness, service, and ski?in/ski?out location contributed to an enjoyable stay. We hope to host you again soon.Best regards,Laura
Dear Jonathan,It was such a pleasure to welcome you to Vail and ensure your comfort and ability to relax at every turn! We're glad our engineering team could quickly resolve your Chromecast issue, and it was Maureen's pleasure to assist you at the concierge desk. Logan will certainly hear your praise as well! Thank you for enjoying the view from your balcony and our dining options at Makoto and Gessners, and we love that you took advantage of our shuttle!Come back for another memorable stay in the mountains soon!Warm regards,Adam Lewis, Hotel Manager
Good evening, thank you for taking the time to fill out the survey with such positive remarks. We are thrilled you enjoyed our resort, offerings and service so much. We trust that we will see you again soon!
Hello,Thank you for sharing such a wonderful review! We’re thrilled to hear you enjoyed the beautiful pool setting, cozy atmosphere, and thoughtful touches like warm cookies and hot chocolate. It’s great to know you loved the workout facilities, delicious cocktails, and your dining experience at Makoto—our team will be delighted to hear your kind words. We can’t wait to welcome you back for another unforgettable stay!Warm regards,RebeccaGuest Experience
Hello,Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay overall, but we understand your concerns about parking costs. We strive to provide convenient options, and your comments are valuable as we continue to review our offerings. We appreciate your input and hope to welcome you back for an even better experience in the future.Warm regards,RebeccaGuest Experience
Hello,Thank you for your incredible review! We’re thrilled you loved your stay and enjoyed the clean, gorgeous hotel, well-maintained amenities, and relaxing hot tub. It’s great to hear the shuttle service and our friendly team made your experience even better—and we’re so happy your pup felt welcome too! Your recommendation means the world to us, and we can’t wait to host you again soon.Warm regards,RebeccaGuest Experience
Hello,Thank you for sharing your feedback. We’re truly sorry for the wait during check-in and for the confusion regarding your room arrangement. This is not the experience we strive to provide, and we appreciate you bringing it to our attention. Your comments will help us improve, and we hope to have the opportunity to welcome you back for a seamless and enjoyable stay.Warm regards,RebeccaGuest Experience
Hello,Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed the amenities at the resort and found our staff to be friendly and helpful. However, we’re truly sorry to learn about your disappointment with the Christmas caricature activity. Waiting in line for so long only to be turned away — and then asked to pay directly — is unacceptable and not reflective of the standards we expect from any experience offered at our property. We appreciate you bringing this to our attention, and we will be addressing this matter to ensure it does not happen again. Your feedback is invaluable, and we hope you’ll consider giving us another opportunity to provide a fully enjoyable holiday stay.Warm regards,RebeccaGuest Experience
Hello Dulce,We appreciate your candid feedback and will share your experience with our leadership and housekeeping team. We pride ourselves on our cleanliness and attention to detail, and apologize that your stay fell short of your expectations on several fronts.Our activities do vary by season and occupancy, but we’ll ensure we’re always advertising our daily options correctly moving forward.We hope to make a better impression on you one day. We know we can deliver. Kind regards,Adam Lewis, Hotel Manager
